RETURN/EXCHANGE POLICY
ChildStarr Clothing is committed to excellent customer service. Returns and exchanges are gladly accepted pursuant to the following procedures:
1) Important – ChildStarr Clothing must be notified of all returns/exchanges within ten (10) days of receipt of your item(s). You must receive a return/exchange authorization number from us PRIOR to sending back your item.
2) Please contact us via email at returns@childstarr.com for your individualized authorization number which needs to be written on your return package. Please be sure to specify whether you seek to return or exchange an item.
3) We recommend shipping any item back to ChildStarr Clothing via USPS or UPS with delivery confirmation. You will be responsible for the costs of shipping returns/exchanges. Insuring your shipment can be done at your discretion. ChildStarr Clothing will not be responsible for returns/exchanges that are lost or damaged in the mail. Safe and secure shipping is your responsibility.
4) Full refunds will be issued within 10 days of receipt of your undamaged/unworn merchandise and should appear on your credit card statement within thirty (30) days. Shipping and handling charges are non-refundable. Refunds will be made directly to the credit or debit card that was used in your original purchase.
5) Exchanges will be made within 10 days of receipt of your undamaged/unworn merchandise and ChildStarr Clothing will be responsible for shipping costs back to you.
6) All returned/exchanged merchandise must include all labels and tags intact and in their original condition. No returns or exchanges will be accepted on items for which labels and tags are missing as they cannot be re-sold. No returns or exchanges will be accepted on worn or damaged items.
7) Ship all returns/exchanges to:
ChildStarr Clothing, LLC
213 Hillary Lane
Sewell, New Jersey 08080
In an effort to achieve perfect customer satisfaction, ChildStarr Clothing does not charge any re-stocking or handling charges for properly returned or exchanged items.
